1.1 What is SATISFLY for?

SATISFLY connects with your digital life in order to enhance your travel experience. Once you set up your account, we will be able to choose the best seat neighbours on your flights.

1.2 How do I set up my account?

• My profile
• Flight mood
• Neighbour profile
• Memberships

1.2.1 How do I fill in my profile?

You don’t need to spend a long time filling out forms and questionnaires, because SATISFLY can connect directly to your existing digital profiles. You just need to set up links with your social networks like Facebook, LinkedIn and Twitter from the Networks page.

1.2.1.1 I don't use social networking websites. How can I use SATISFLY?

If you don't hold accounts at any of our supported social networks, you can still benefit from our seating assignments by selecting your account, including Flight mood, Neighbour profile and Memberships. It is important that you manually fill in your personal profile, which is accessible by clicking on your name in the upper right corner of the page.

1.2.2 What is my flight mood?

Your flight mood is your favourite behaviour while you fly. You can choose one of the following and you can change your mind any time before check-in.

1.2.2.1 Business Talk

For those who don’t miss an opportunity to extend their network, all the way to the sky.

1.2.2.2 Easy Chat

For those who know that there is always something to learn from a new friend.

1.2.2.3 Work

For those who prefer to turn their flights into productive time, like reading books or tapping on a laptop.

1.2.2.4 Relax

For those who close the window lid and recline their seat.

1.2.3 What is the neighbour profile?

Your Neighbour profile is a design of your ideal seat neighbour using qualities like age and spoken languages. We will take these preferences into account to select your best seat neighbour.

1.2.4 What are my memberships?

Your memberships are the accounts you are associated with by your travel providers. It can be a frequent flyer number, a travel website username or a hotel loyalty membership number.

1.3 Why should I express my meal preference?

SATISFLY will send this information to your airlines and automatically book your special meal. Remember to add your airline memberships first.

1.4 Why should I express my special needs?

SATISFLY will send this information to your airlines automatically. Remember to add your airline memberships first.

1.5 Why do I need to disclose where I live?

SATISFLY is a location based service, and we need to know the city you currently live in to provide relevant information to our users.

2.1 What is Intelligent Seating?

It is the solution to a traveller’s worst nightmare: the incompatible seat neighbour. SATISFLY developed a patent pending system for automatically managing your seat assignment and placing a compatible people next to each other.

2.2 What does “compatible people” mean?

The most important parameters defining compatibility are the social distance, neighbour profile affinity and your mood preferences.

2.3 What does "favourite" mean?

It's your positive or negative opinion about an individual as seat neighbour. This information is kept secret and is not shared with others.

2.4 Can I choose my seat neighbour from a list?

SATISFLY allows you to see which other passengers are booked on your same flight if you are somehow connected to them. Otherwise, we will automatically choose the most compatible seat neighbour for you.

2.5 Which airlines provide Intelligent Seating?

SATISFLY partner airlines are listed here. We are currently working on recruiting new ones, nevertheless you can motivate them to jump onboard by filling in your Membership information.

2.6 Is Intelligent Seating exclusively for airlines?

Nope! The Intelligent Seating concept can be also applied to other means of transportation and, in a different way, to various travel industry players (accommodation, activities, etc).

2.7 What else can I do with SATISFLY?

Besides informing you about your social network’s travel plans, thus keeping real life connections alive, SATISFLY empowers its partners to create a Social Shopping experience on their websites and apps. For example, an airline can tell you which passengers you know within the results of a flight search.

3.1 How do you handle my personal data?

Your privacy is very important to us; please check out our privacy policy.

4.1 Can my company implement this Social Shopping experience?

If your company is a business to Consumers and sells through the internet, you are welcome to enquire about our partners’ program: satisfly.com/partner

4.2 Can my airline implement Intelligent Seating?

Sure, you can start from here: satisfly.com/airline